Frequently Asked Questions
Everything you need to know about shopping with COMME des GARÇONS Melbourne.
Are all products sold on your site authentic?
Yes, COMME des GARÇONS Melbourne is an official retail partner. Every item we stock, from PLAY to Homme Plus, is 100% authentic and sourced directly from the brand's production facilities in Japan and France.
What are your shipping rates within Australia and internationally?
We offer flat-rate express shipping across Australia for $15, with complimentary shipping on orders over $500. For international customers, shipping is calculated at checkout based on your specific location and local duties.
Can I return or exchange a limited edition item?
Items may be returned for a store credit or exchange within 14 days of delivery, provided they are in original, unworn condition with all tags attached. Please note that certain limited-run collaborations and footwear may be subject to a final sale policy.
How do I determine my size in COMME des GARÇONS collections?
COMME des GARÇONS often follows Japanese sizing, which can run smaller than Australian or European standards. We provide specific measurements on each product page. If you are between sizes, we generally recommend sizing up.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, Google Pay, and Afterpay for interest-free installments.
Do you offer Click & Collect at the Melbourne boutique?
Yes, customers can select 'Pick Up' at checkout to collect their order from our Melbourne location. Orders are typically ready for collection within 24 hours, and you will receive a notification email once it is prepared.